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Return and Exchange Policy

Last updated on: 1st July 2023
Not Satisfied? No big deal, our Returns & Exchange Policy is as effortless as a Sunday Morning! Bundleojoy is here to make your Returns & Exchange hassle-free. You just need to ensure a few things and we’ll take care of the rest.
Bundleojoy’s Return and Refund policy gives you an option to return or exchange items purchased from the Mobileapp- Jollee-kids store or website: www.jollee.in for any reason within 7 days from the delivery date.
ReturnsHow do I return/exchange an item?

The return request for an order must be placed within 7 days of the delivery date. Please follow these steps -
Click on 'Return’ under the “My Orders” section of the Mobile App: Jollee-Kids store / Website: jollee.in and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.

There should be certain conditions attached for the return as mentioned below:

The product needs to be returned in its original condition and packaging. Customers will have to take adequate measures to ensure the product is unused and free from any damage.
Each of our products are shipped with tags. Preserving tags on a product is important for initiating a successful return request.
Any Product without Original Packaging (price tags, seals, labels & accessories) intact will not be eligible for return or exchange.
You will also need to return free product(s) (if any) or accessories received along with the product(s) you wish to return.
Any products without the warranty card if received along with the product/s are ineligible for the return where the same is missing.

Please read below the details of the Return & Exchange Policy, as applicable on different products available on Jollee.

Exchange Period of 7 Days from the Delivery Date

• Bottle Sterilizers

• Bottle & Food Warmers

• Multipurpose Sterilizers

• Bicycle

• Sofa

• Jogger Stroller

• Bouncer

• Musical Baby Walker

• Novel Stories

• Travel System

• Infant Activity Seats

• Safety Chair Harness

• Comics

• Seat Accessories

• Car seat Carry Cots

• Rockers Carry Cots

• Coloring Kit

• Rear Facing Mirror

• Bath Essentials

• Car Organiser

• Twin Stroller and Prams

• Twister Swing Cars

• Simple Carry Cots

• Trolley Luggage Bags

• Travel Play Tray

• Carry cot for stroller/ prams

• Food Processors

• Changing Tables

• Bath Sling

• Nursery Rhymes

• Learn Through Activity

• Playpens and Tents

• Cots & Cribs

• Electric Breast Pump

• Manual Breast Pump

• Mythology Stories

• Adventure Stories

• Sticker Book

• Coloring Roll

• Pram

• Lightweight Stroller

• Fixed Car Seat

• Skates

• Paints

• Baby Walker cum Rocker

• Activity Kit

• High Backed Booster Set

• Car Seat Base

• Early Learning Board Book

• Chart

• Notebooks

• Training / Balance Bikes

• Bicycle Accessories

• Backless Booster Seat

• Car Seat Adapter

• Map

• Battery Operated Ride-On

• Flap Board Book

• Swing

• Work Books

• Rocker

• Flash Cards

• Shapes and Colors Book

• Writing Boards & Tablets

• Transportation Book

• Tricycle

• General Knowledge Book

• Trace/Join The Dots Book

• See Saw

• Magical Coloring Book

• Slide

• Phonics Book

• Rocking Ride On

• Sound Book

• Word Search Book

• Regular Baby Walker

• Rear Facing Car Seat

• Horror Stories

• Height Chart

• Touch and Feel Book

• Animals and Birds Book

• Scrapbook

• Push Along Walker

• Art Supplies

• Manual Ride On

• Playpens/Play Tents

• Moral Stories

• Story Board Book

• Convertible Car Seat (Rear and Front)

• History Story Book

• Crayons

• Forward Facing Car Seat

• Humour Stories

• Swing Cradle

• Inspirational Stories

• Motivational Stories

• Classic Stories

• Stroller/Pram Accessories

• Personal Development Book

• Baby Caps

• Coloring Activity Book

• Smell Book

• High Chair

• Draw and Color Book

• Bed Time Stories

• Booster Seat

• Baby Monitor

• Fruits and Vegetables Book

• Mandala Book

• Science and Technology Book

• Scooter

• Story Books

• Short Stories

• Art and Craft Book

• Poems

• Wipe and Write Book

• Swing Car

• Padded Board Book

• Quiz Book

• Stroller

• Bath Book

• Cradle

• Baby Bath Tub

• Copy and Color Book

• Pop-up Book

No Return / Exchange Accepted

• Witch Hazel Wipes

• Combos

• Handheld Bidet

• Drying Racks

• Cleaning Combo Sets

• Bottle Tongs

• Nipple Cleaning Brushes

• Food Feeder

• Silicone Teethers

• Bowls

• Feeding Sets

• Plates and Placemats

• Containers and Dispensers

• Water Filled Silicone Teethers

• Baby Body Mist

• Rattle Teethers

• Wooden Teethers

• Straw Brush

• Break Milk Storage Bottles

• Soaps and Detergents

• Name Tag

• Color Markers

• Maternity Pads

• Postpartum Kit

• Disposable Underwears

• Baby Facewash

• Baby Lip Balm

• Baby Massage Gel

• Baby Massage Oil

• Baby Hair Spray

• Breast Pads

• Nipple Shields

• Nipple Pullers

• Baby Hair Gel

• Food & Fruit Nibbler

• Baby Balm

• Orthodontic Pacifiers

• Baby Conditioner

• Grooming Kit

• DIY Kits

• Diaper Insert

• Baby Shampoo and Body Wash

• Baby Body Wash

• Bottle Cleaning Brushes

• Nail Care

• Mask

• Gift Packs

• Underwear

• Bottles

• Nipples and Teats

• Baby Oil

• Reusable Diaper

• Baby Hair Serum

• Baby Comb

• Baby Toothbrush

• Regular Bottles

• Swim Wear

• Dry Sheet

• Feeding Bottles

• Baby Diaper Rash Cream

• Baby Toothpaste

• Disposable Diaper

• Nappy

• Potty Seat

• Wipes

• Baby Face Pack

• Baby Sunscreen

• Name Stickers

• Baby Powder

• Baby Soap

• Spoons & Forks

• Baby Hair Oil

• Baby Cream/Lotion

*Please Note: Returns/Exchange within 7 Days from the Date of Delivery are only applicable for products that are Not mentioned in the table aboveRefundHow will I receive my refund?
Our refund policy is simple. You pay only for what you keep and get a refund for returns in case you don’t wish to opt for a product exchange. You can expect the refund process to get initiated as soon as the returned product qualifiesfor our mandatory quality checks and other verification rounds. To know more refer to our below-provided refunds policy guidelines:

Refunds are only eligible for products that qualify our return policy requirements and are successfully picked up for further verification.
The process of refunds gets initiated after the return process is successfully completed.
Your refund amount against a product return will be sent back to the same bank account with which you have made the payment against the order in question.
For payments made through Jollee Wallet / Loyalty Points, refund shall be processed to the Wallet itself.
For payments made through wallet gateways like Razorpay, the amount shall be refunded to your original mode of payment.
In the case of Pay on Delivery, you can get the amount refunded to your choice of bank account. All you have to do is share your bank details with us.

How long would it take me to receive the refund of the returned product?
After the refund has been initiated by Bundleojoy as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

NEFT - 7 to 10 business days post refund initiation
Online refund to source account - 5 to 7 business days post refund initiation
Jollee Wallet - Instant upon Quality Check completion

Please note Bundleojoy initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Bundleojoy warehouse. In case of any refund discrepancies, Bundleojoy may at its sole discretion, request you to share with us a screenshot of your bank statement.
Our refund policy is conveniently designed to enhance our customer experience. So, sit back, relax and let us take care of the rest! We promise to make the process as smooth as possible.
in case of any issues please raise a ticket on our Customer Support Portal.Late or Missing RefundsIf you haven’t received a refund yet:

First check your bank account again to ensure the refund has’t been credited to the account yet
If the original payment method was credit card, then contact your credit card company - it may take some time before your refund is officially posted. After that wait for the suggested time period by the credit card company to process & credit the refund
If you’ve done all of this and you still have not received your refund yet, then there should be proper contact over the WhatsApp number provided on the website.

CancellationAt Bundleojoy, our primary goal is to ensure complete customer satisfaction. However, we understand that sometimes things don’t work out as planned. So, should you ever need to cancel your order, our dedicated team is readily available to assist you.
Order Cancellation Eligibility:

Customers can cancel orders before they are Shipped.
Some products, such as personalized or custom-made items, may not be eligible for cancellation. The eligibility criteria for cancellation can vary depending on the specific product and seller. Please review the product listing or contact our customer support team for more information.

How do I cancel an order?You can easily request a cancellation from the Mobile app: Jollee- Kids store or Website: www.jollee.in

Just go to the All Orders Section.
Tap on the Item(s) you want to cancel.
Tap the Cancel Button.
Once you initiate a request, you will be asked for further details and the reason for cancellation.

Partial Cancellations
In case you have multiple items in your order, you can cancel them individually. You can also opt for a Partial Return or Exchange once the order is delivered to you.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.Refunds on CancellationIf you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order.
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 3-5 business days from the date of order cancellation.
If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.
The refund amount will typically include the product price and any applicable taxes.
A full refund including the shipping charges will only be applicable if the cancellation is made before the order is shipped.
Please note that our cancellation policy is subject to change without prior notice. For the most up-to-date information, please refer to the policy on our website or contact our customer support team for assistance.

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Online Shopping for Kids and Baby Products on Jollee
Welcome to Jollee - Every Parent's go-to hub for online shopping for kids and the best baby products in India. Browse through a wide selection of top-rated kids products that are guaranteed to meet your child's every need.

Whether you're shopping for newborns or toddlers, we have everything you need to make your child's journey easier, more comfortable and enjoyable. Kids products on Jollee are designed to enhance your child's development, creativity and over all well-being.

New Born Baby Products Online
Welcoming a little one into the family is one of the most joyous occasions in life. As Moms and Dads embark on this journey, we aim to empower them with the best. Jollee offers high-quality essentials and gears at every stage of your baby's growth and developmental milestones. Discover the best baby products from the most trusted brands in India like baby care products from R for Rabbit, baby skin care products from Sebamed, Cetaphil, swaddle wrap, baby essentials from the mom store and more.

Shop from a certified range of baby strollers and prams, baby carriers, baby car seats and baby travel gear from Jollee. Make every journey with your baby safe and enjoyable with top baby travel gear on Jollee.

Choose from the best baby products like baby swing cradle, swing jhula, babyproofing kits, cradle for 1 year old baby, baby bassinet, newborn baby clothes like jhablas, onesies and rompers made from soft cotton, baby toothbrush, baby potty seat and more.

Explore Jollee's Gear Hub for strollers and prams for babies, baby car seats, forward-facing car seats, jhula for baby, convertible car seats for babies and toddlers, baby carrier for newborns, sling wraps for babies and babyproofing accessories.

Shop the Best Products for Kids from Jollee
From Toys and Games to Skincare for Kids, Jollee brings you the best products for kids from the most loved and trusted brands in India. Online shopping for kids is better than ever on Jollee.

Whether you're shopping for your baby, toddler or teenager, Jollee brings the best kids products for happy parenting and happier kids.

Most Fun Toys for Kids
Explore a wide range of toys for kids of all ages online from Jollee. From soft toys for babies to board games, discover the ultimate collection of toys & games online. Toys allow kids to learn through hands-on exploration and build fine and gross motor skills. That's why we offer toys that make playtime stimulating through child-led play. Encourage free exploration with pretend play toys, help develop real-life skills with kids learning toys and entertain with remote control toys, we have everything that your child loves.

Looking for birthday gifts for kids? No problem, browse through a selection of best-selling kids toys. Shop by age, toys for 1 year old, 6 months baby toys and more.

Find the most fun toys for boys and girls at the Jollee Toyland - The best online toy store.

Newborn and Baby Feeding Products on Jollee
Nourish your little one with love and the best feeding products on Jollee. Mealtime with your little one is a beautiful journey. At Jollee, we support your child's journey with the top feeding products for babies and toddlers made from 100% BPA-free and food-grade materials. Choose from a selection of baby bottles, glass feeding bottles, stainless steel feeding bottles, feeding spoon for kids, sippy cups for babies and toddlers and more feeding essentials online.

Explore Jollee's Mealtime Junction for the best feeding products for kids in India. Make mealtime

Online Store for Baby Travel Gear
Traveling with a baby can be difficult but with the right Baby Travel Gear, you can make the journey a lot more comfortable and easier. Whether you're going for short errands to the market or on a road trip with your baby, Jollee offers the best baby gear, certified for safety and comfort.

Shop the best baby gear products from the most trusted and loved brands online like r for rabbit stroller, car seats and strollers from Kinderkraft, baby carriers from Anmol Baby Carriers, Baybee and more.

Want to know which Baby Travel Gear is right for you? Explore Jollee's exclusive Buying Guide for Parents. (Link to Buying Guide)

Find the best baby gear products for your newborn and toddler in just a few clicks. Learn more about different baby gear products like forward facing car seats, rear facing car seats, strollers and prams, jogging stroller, baby carriers, ring sling, baby sling wrap and other gear.

Ride-On Car & Bikes for Babies and Toddlers
Fuel active play with an amazing collection of Ride On Car, Bikes and more for Babies and Toddlers. Spark smiles and adventure with kids ride ons, starting from baby cars and swing cars to electric ride-ons for toddlers and battery car for kids.

Develop Motor Skills, Balance and Coordination with a range of sturdy and stylish ride ons, push cars, battery-operated bikes, baby cars and swing cars for kids, all while having fun!

Battery cars for kids on Jollee are full of fun and interactive multimedia features like realistic driving controls, dazzling lights and music system. Battery ride-ons also feature a parental remote control for additional safety and peace of mind.

Choose from an exciting range of Battery Operated Ride-On Jeep for Kids, Electric Go Kart for Kids with music, led lights and push handle, Rechargeable Electric Bike for Kids & more.

Explore Jollee's Gear Hub for kids ride ons, baby cars, electric bikes, tricycles and bicycles for kids.

Buy Kids Wear & Baby Clothes Online
Shop for the cutest, trendiest and most comfortable kids wear and baby clothes online from Jollee. We offer a delightful selection of newborn baby clothes and kids wear for all ages, styles and occasions. From newborn baby dresses, onesies and rompers, jhabla dress to shirts, t-shirts for kids and adorable frocks and dresses for girls, we have everything you need to dress your little ones in pure softness and comfort.

Explore a range of trendy t-shirts, sweatshirts and hoodies for boys and girls, Super-soft onesies and baby bodysuits in adorable prints and patterns and stylish kids partywear for birthdays, weddings etc.

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Discover the perfect outfits for your little ones - Shop Kids Wear and Baby Clothes online from Jollee.

Dermatologically Approved Hair & Skincare for Kids
Nurturing your little one's delicate skin requires a little extra love and care. At Jollee, we offer a curated selection of gentle, pediatrician-tested hair & skincare for kids of all ages.

Discover the best kids skincare products online at Jollee. Our range includes natural skincare products for babies, ensuring only the purest ingredients for your child's sensitive skin, fragrance free baby lotion, baby moisturizer, face cream for kids, baby wipes, baby massage oil, hair oil for kids and more.

Going out with your little ones? Protect their skin from the harmful effects of UV rays with sunscreen for kids. Shop kids skincare products from the most loved brands like Mamaearth, Wow Skin Science, Sebamed Baby Products, Cetaphil, Maate and more.

Jollee: Your Trusted Partner in Parenthood
We understand that parents want the best for their children, that's why we only offer kids products from the most trusted brands that meet our standards. Our team of experts is constantly searching for the latest and greatest products, so you can trust that everything you find on Jollee is of the highest quality.

Your child’s safety & comfort matter the most, so we bring it directly to you - All in One Place, All on Jollee!

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Download the Jollee App for Android & iOS
The Jollee App is every Father's & Mother's go-to hub for high-quality and certified products for babies, newborns and kids. Discover a range of baby products, newborn essentials, games and toys for kids & more kids products, right at your fingertips.

The user-friendly design simplifies your experience and makes shopping for kids easy and intuitive. Experience Faster Browsing and Quicker Checkout with the Jollee App. Get access to great deals and offers, and shop from the most loved kids brands like R for Rabbit, Sebamed, Superbottoms, Joie, Baybee & more.

And that's not all! With the Dad Corner on the Jollee Android & iOS app, dads can access a vast resource of expert parenting advice. From short How-to Blogs and well-researched parenting blogs to pregnancy insights and baby's growth, we aim to assist dads on their parenting journey.

Install the Jollee App on your Android and iOS Devices today and Discover an Intuitive Shopping Experience for your kids.

Frequently Asked By Parents
Q1 Which products are good for a newborn baby?
The first few months are a whirlwind of feeding, diaper changes and figuring out the baby's sleep schedule. To help you navigate, here is a quick breakdown of newborn baby products:

Diapering

Disposable or Cloth Diapers: When it comes to any baby product, consider your lifestyle and budget. Disposable Diapers are convenient and readily available, cloth diapers are reusable, eco-friendly, softer and also help save a significant amount of money. Stock up on different sizes – newborns grow fast!

Baby Wipes: Choose fragrance-free, pH balance and gentle wipes to avoid irritation. Look for packs with resealable closures to prevent drying out. Stash baby wipes everywhere around the house so you're always prepared.

Diaper Rash Cream: A diaper rash cream helps prevent and soothe diaper rash.

Baby Feeding Gear

Baby Bottle: Choose BPA-free bottles with slow-flow nipples to mimic breastfeeding and prevent overfeeding. Consider different nipple shapes to find what your baby prefers.

Breastfeeding Supplies: Stock up on Nursing Essentials like Breastfeeding Pillows, Breast Pumps for the Mother etc.

Baby Bibs: Waterproof bibs catch drool and spills – trust us, you'll need them! And once you introduce solids to your baby around 6 months of age, bibs will always come in handy.

Burp cloths: Soft, absorbent cloths are lifesavers for post-feeding burps

Baby Bedding Essentials

Swaddles: Soft, stretchy swaddles help calm newborns and promote better sleep. A swaddle mimics the feeling of a mother's womb that calms the baby down.

Sleep sacks & Sleep Beds: Once your baby outgrows swaddling, transition to wearable sleep sacks or Sleep Beds for warmth and security.

Baby Gear Products

Car seat: A safe and properly installed car seat is essential for every ride. Car Seats can reduce the risk of injury by 71% in case of accidents, making them an absolute essential. A rear-facing car seat is suitable for children between 0-2 years old. You can also choose a Convertible car seat for long term use.

Baby Stroller: A lightweight, easy-to-fold stroller is a must for errands and walks. You can also choose a feature-rich all-terrain stroller for more comfort, storage and additional features. Consider your lifestyle when choosing features like a bassinet attachment or cup holder, extra storage etc.

Diaper bag: A functional diaper bag with plenty of compartments helps you stay organized on the go.

Remember this is a quick breakdown to get you started, you should also explore other essentials like baby skincare, bathing essentials, toys etc.
Q2 Which toys are best for a newborn baby?
Newborns need simple and stimulating toys that support their rapid development, both sensory and physical. Here are the top picks for the first few months:
High Contrast Crib Mobiles & Board Books: Engage their developing vision with bold patterns and contrasting colours. Board books are also great as babies can interact with them without the worry of tearing them.
Textured rattles & teethers: Satisfy their grasping reflex and soothe sore gums. Opt for BPA-free, washable materials.
Baby Play Mats: Encourage tummy time which is crucial for strengthening their neck and back muscles. You can also place some rattles or teethers at a slight distance to help them reach, which helps babies in rolling and eventually crawling.
Focus on open-ended play. Let your baby explore and experiment, fostering their curiosity and creativity.
Q3 What are the Best Feeding Bottles for 1 Month old Baby?
During the first month, babies gradually increase their intake to around 100 ml per feed. So, you can choose baby feeding bottles ranging from 90ml to 180 ml capacity for a 1 month old baby.
Look for bottles with slow-flow nipples to mimic breastfeeding and prevent gas. Anti-colic designs can further reduce fussiness. BPA-free materials like silicone are safe and easy to clean.
Q4 What are the Must-Have Baby Travel Essentials?
Heading out with your little one? Don't forget these Baby Travel Essentials

Diaper Bag: Carry all your baby essentials with ease. Pack enough diapers - About 1 per travel hour, baby wipes, diaper rash cream and rattle toys to keep your little one entertained.
Car Seat: A car seat is essential for a baby's safety on the road. A car seat provides support to your baby's neck and spine, limiting movement and avoiding injury.
Baby Carriers: A baby carrier is a must-have to keep your hands free while keeping your little one close. Baby carriers are also really helpful if you have to navigate through somewhat crowded areas like airports or markets.
Entertainment Essentials: Teethers, high-contrast books, rattles and crinkly toys provide sensory stimulation and keep your baby occupied.

Q5 Which toys are best for a 1 year old?
One-year-olds are full of energy and exploration so, toys that promote open-ended play are perfect. Toys that stimulate their senses, develop motor skills, and encourage pretend play are highly recommended at this age.
Sensory Toys: Toys with high-contrast patterns and different materials and textures like busy boards, soft crochet dolls, activity cube toy etc.
Toys that build Motor Skills: Large, chunky blocks for grasping and stacking, push-and-pull toys that encourage walking, and shape sorters that challenge little hands are fantastic choices.
Montessori Toys: Montessori-based toys encourage independent learning through self-exploration. Wooden objects with natural textures, grasping toys like textured rings or stackers are great options.
Pretend Play Toys: A soft doll as a friendly companion, a toy car or toy phone for silly conversations or even simple pots and pans are great to spark your child's imagination and creativity.

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